General Terms and Conditions

  • The following terms and conditions are accepted from the moment you book through our direct channel or through other external partners affiliated with the Firenze Mongolfiere airline.
  • For any information, please do not hesitate to contact us at (+39) 3347204453 or by email at info@firenzemongolfiere.com.
  • Final confirmation of the flight, with all instructions on how to reach us at the take-off field and the meeting time, will be sent to you at 6:00 PM by email or phone the day before the flight.
  • The take-off point is subject to change, always with prior notice from the airline.
  • The take-off time is subject to change, always with prior notice from the airline.

Travel Ticket Policy

  • A “voucher” is an undated travel document that allows you to choose your flight date later.
  • To use your voucher, please contact us to book the date.
  • All vouchers are subject to expiration, regardless of whether they are on sale or full price.
  • By purchasing a voucher for a group flight, you are entitled to travel on board with other passengers.
  • By purchasing a voucher for a private flight, you are entitled to travel in a hot air balloon reserved exclusively for passengers, accompanied only by the pilot.
  • The take-off location varies based on the type of flight purchased and/or decided by the pilot at the time of the flight for safety reasons.
  • The suspension of the fixed-dated ticket requested by the customer will automatically become a voucher valid for two years from the date of request.
  • The voucher is valid for 24 months from the date of payment.
  • The availability of the flight date varies based on flight calendar availability.
  • Any name changes on the voucher and/or transfers of the voucher must be communicated via email to info@firenzemongolfiere.com at least 30 days before its expiration.
  • Splitting the passengers indicated at the time of booking is not permitted. For example, a reservation for 4 passengers cannot be split into 2 passengers for 2 separate flights.
  • Weight particularly affects the performance of the hot air balloon, which requires a minimum and maximum weight. If the number of passengers changes without prior notification from the customer, for any type of booked experience, we may modify the experiences based on the situation to adapt to the safety limits for hot air balloon operations.

Cases in which the customer can exercise the refund

  • In the event of a cancellation by Firenze Mongolfiere due to adverse weather conditions such as rain, strong winds, gusty winds, fog, hail, or thunderstorms, this policy applies to those who purchased a ticket with a pre-arranged date at the time of booking. If a voucher is purchased and/or converted into a travel ticket, a new date to be agreed upon will be proposed.
  • If the passenger purchases a ticket with a pre-arranged date, the refund request can be made within 12 months of purchase.
  • If the passenger purchases a voucher, the request can be made within 14 days of purchase.

Cases in which the customer will not be able to exercise the refund

  • If the passenger fails to show up at the designated meeting point indicated on their ticket.
  • If the passenger fails to show up at the designated meeting point at the designated time indicated on their ticket.
  • If the passenger cancels their flight within 72 hours of the day of the flight, regardless of the reason.
  • If the passenger purchases a ticket with a fixed date and requests a “temporary suspension of the ticket” for future use, they may only request a refund within 12 months of purchase. However, the ticket may be used within 2 years of the passenger’s request for suspension.
  • After purchasing the ticket as a voucher, beyond 14 days in accordance with the right of withdrawal law.

Our commitments to passengers

  • The following services are included in the ticket purchased, whether with a fixed date or in the form of a voucher valid for 24 months:
    • The hot air balloon flight lasting approximately one hour.
    • Transportation on our vehicle from the landing point to the take-off point.
    • Aviation insurance required by current legislation.
    • It is never possible to guarantee the route or actual duration of the flight, as a hot air balloon is an aircraft that is directed by the wind.
    • The pilot and the competent authorities have the sole discretion to interrupt the flight in the event of adverse weather conditions.
    • Flying in a hot air balloon is entirely dependent on weather conditions; In the event of adverse weather conditions not reported in the weather forecast, we may cancel the flight even before takeoff.
    • If a flight is canceled due to weather or any other reason beyond our control, the flight will be rescheduled for a new date.
    • If flights are suspended due to force majeure, the validity of the voucher will be extended for a period equivalent to the suspension period.
    • We are not responsible for financial losses or any damage caused by any suspensions, such as ticketing of various kinds outside of our company or accommodation bookings.
    • We reserve the right to entrust the operation of our flights to other operators, holding valid ENAC licenses, who have a collaboration agreement with us. In this case, these terms and conditions will always apply.
    • Firenze Mongolfiere has air carrier insurance coverage pursuant to the Montreal Convention of 28 May 1999, Regulation (EC) No. 785/2004 and Regulation (EU) No. 285/2010 for each passenger in the event of death and/or personal injury. The right to compensation for damages expires two years after the day of the flight.
    • The airline assumes no responsibility for any personal items that passengers bring on the flight.
    • The airline assumes no responsibility for any damage to the vehicles or items inside them that may occur while they are parked at the meeting point.

General Rules

  • A hot air balloon flight can be risky, just like any other activity.
  • By participating in a flight, the passenger is aware of the potential risks. The flight, at all times, will be under the control and supervision of a certified pilot who is committed to making the flight safe and enjoyable.
  • The pilot is not qualified to judge the passenger’s health or fitness to fly; However, for their own safety and that of others, passengers must ensure they are physically fit to participate in the flight.
Unfortunately, as required by the Navigation Code, passengers with disabilities, impairments, illnesses, or syndromes that prevent the proper functioning of the hot air balloon flight are not permitted to fly, and in particular:
  • People with cardiovascular diseases, pacemaker users, and those with heart disease are not permitted to fly.
  • People with bone loss or osteoporosis are not permitted to fly.
  • People with severe back or limb problems that prevent them from walking normally, necessary to enter and exit the balloon basket, are not permitted to fly.
  • Pregnant women are not permitted to fly.
  • People with severe hearing compensation problems are not permitted to fly.