Booking Policy

• For any information or doubt, do not hesitate to contact us at (+39) 334 72 04 453 or (+39) 331 98 32 143 or email address info@firenzemongolfiere.com
• The final confirm of the flight with all the instructions on how to reach us at the take-off field and the time of the appointment will be communicated to you at 18:00 via email the day before the flight.

Payment Policy

• The flight will be considered booked by payment confirmation.
• If the passengers cancel the balloon ride within 72 hours before the flight, the entire value of the experience will be lost.
• If passengers cancel from the booking to 72 hours from the flight, we will retain 25% of the total.
• Vouchers are valid for two years from purchase and aren’t refundable.
• If passengers do not show up at the appointment, the entire value will be lost.
• In case of cancellation of the flight due to weather conditions, it will be possible to choose a new date or request a refund.
• In case of weather conditions not reported in the forecasts, we can cancel the flight the same day, the passenger can choose a new date avaiable or request a refund.
• In case of unforeseen with delay by us, Firenze Mongolfiere is not responsible for any other committent made by the passengers like: plane flight, train, other events, ect…
• Firenze Mongolfiere can change anytime the price list.

Lost and found Policy

• Firenze Mongolfiere is not responsible for any damaged or lost items. The passengers will be responsible for his personal items.

Passenger Suitabili Policy

• Kids can fly only if they exceed one meter in height.
• Kids may be afraid by the burner’s noise.
• People with psychic deficits cannot fly.
• People with Pace-Maker or heart problems cannot fly.
• People with recent operations cannot fly.
• Women cannot fly beyond the third month of pregnancy.
• It is forbidden to get on board with stiletto heels.