OUR COMMITMENTS TO PASSENGERS
The Voucher gives the right to fly in a hot air balloon on a date and time to be agreed within 24 months of purchase where it includes:
– the balloon flight of about one hour.
– transport with one of our vehicles from the landing point to the take-off point.
– aviation insurance provided for by current legislation.
The actual flight duration can vary from 45 to 70 minutes, but for safety reasons, the pilot has full responsibility for the flight operations. It is never possible to guarantee the route or the actual duration of the flight as it cannot be predetermined in advance.
The judgment of both the pilot and the competent authorities is unquestionable to interrupt the flight in case of adverse weather conditions.
Flying in a hot air balloon totally depends on the weather conditions, in case of adverse weather conditions not reported in the weather reports, we can cancel the flight even before take-off.
If a flight is canceled due to weather conditions or for any other reason beyond our control, a new date for the flight will be proposed.
If the minimum number is not reached, the flight will be canceled and a new date for the flight will be proposed.
If flights are suspended for reasons of force majeure, the validity of the voucher will be extended for a period equivalent to the suspension period. However, we are not responsible for economic losses or any damage caused by this possible suspension.
We reserve the right to entrust the execution of our flights to other operators, holders of a regular ENAC license who have a collaboration agreement with us. Also in this case, these Terms and Conditions will always apply.
Firenze Mongolfiere has insurance coverage for air carriers pursuant to the Montreal Convention of 28 May 1999, Regulation (EC) No. 785/2004 and Regulation (EU) No. 285/2010 for each passenger in the event of death and / or personal injury. The right to compensation for damages expires within two years from the day of the flight.
The Company assumes no responsibility for any personal items that the passenger brings on the flight. Furthermore, no responsibility is assumed for any damage to the cars or objects inside them that may occur during the period in which they remain parked at the meeting point.