The mission of Firenze Mongolfiere is to do everything possible to make your experience as safe and as possible from the time of booking until the trip back.

Check out this page for frequently asked questions.


  • Reservations will be considered after partial or full payment of the flight ticket. The ticket will be sent to you by email and will contain all the information to fly with us.
  • The magic of the balloon is to be pushed only by the force of the wind, but sometimes, due to the wind currents, we are forced to move the take-off point to a different field than the programmed one. Don’t worry, we will always fly to the location where you booked.
  • The flight can be canceled in case of bad weather conditions such as: rain, snow, hail, thunderstorms, fog and excessively strong wind. In this case the customer can request a full refund or choose another date.

Fly day

  • Inside your boarding ticket you will find the exact location, the date of the flight, the meeting time with the crew and the phone number that can be consulted on the day of the flight.
  • We always ask passengers maximum punctuality, as the flight cannot be delayed or you will lose your balloon ride.
  • After arriving at the take-off point, we ask passengers to show the boarding ticket to the pilot.
  • Once inside the basket of the balloon, please always follow the pilot’s instructions.
  • At the end of the flight we have vehicles that can bring you to the meeting point.

Frequently Ask Question

Is the balloon safe?
The balloon is the safest way to fly: our balloons are periodically inspected and all our pilots are highly qualified.

When we fly?
You only fly at dawn independently of the time of the year: in summer it takes off between 06:00 and 06:30, while in winter it starts at 08:00 to 08:30.

What will the destination be?
You always know where to take off but never where you land. There is no similar flight to another. The balloon is pushed by the wind.

How long is the experience?
The flight during about an hour, while the whole experience takes about three hours.

How high will we fly?
About 300 meters high to reach peaks of up to 1000 meters.

How many people come into a basket?
We have balloons of different sizes that are able to carry from 2 up to 16 passengers.

How do we get back to the take-off field?
If you haven’t request a private driver, we have vehicles that will take you back to the meeting point.

Will we feel the wind in the balloon?
The hot-air balloon goes at the same wind speed, it will give the impression of being still, you will feel a slight breeze at the moment when the wind changes direction due to balloon altitude.

Will be cold in flight?
On average there is the same temperature that will be found on the ground.

Company Policy

Booking Policy

  • The final confirm of the flight with all the instructions on how to reach us at the take-off field and the time of the appointment will be communicated to you at 18:00 via email the day before the flight.

Payment Policy

  • The flight will be considered booked by payment confirm.
  • If the passengers cancel the balloon ride within 72 hours before the flight, the entire value of the experience will be lost.
  • If passengers cancel the booking before 72 hours from the flight, we will retain 25% of the total.
  • If passengers do not show up at the appointment, the entire value will be lost.
  • In case of cancellation of the flight due to weather conditions, it will be possible to choose a new date or request a refund.
  • In case of weather conditions not reported in the forecasts, we can cancel the flight the same day, the passenger can choose a new date avaiable or request a refund.
  • In case of unforeseen with delay by us, Firenze Mongolfiere is not responsible for any other committent made by the passengers like: plane flight, train, other events, ect…

Lost and found Policy

  • Firenze Mongolfiere is not responsible for any damaged or lost items. The passengers will be responsible for his personal items.

Passenger Suitabili Policy

  • Kids can fly only if they exceed one meter in height.
  • Kids may be afraid by the burner’s noise.
  • People with psychic deficits cannot fly.
  • People with Pace-Maker or heart problems cannot fly.
  • People with recent operations cannot fly.
  • Women cannot fly beyond the third month of pregnancy.
  • It is forbidden to get on board with stiletto heels.